JOHNNIE-O WINGMAN/WOMAN: CUSTOMER ENGAGEMENT SPECIALIST

We believe that our brand is only as happy and healthy as its customers! Therefore the Customer Engagement Specialist plays a critical role in the success of the entire company. The perfect Customer Engagement Specialist is an advocate for our customer, striving to deliver superior service and to create a fantastic experience. We want someone who is ready to take on a variety of responsibilities while simultaneously executing at a high level. Success in this role has historically led to promotions to other roles within the organization.

Location: Los Angeles, California

Schedule: Full-time

Salary: TBD based on experience

Start Date: Immediately


We are looking for someone who will demonstrate the following qualities:

• Strong work ethic

• Excellent communication and people skills

• A flexible and versatile team player willing to go above and beyond when needed

• Sales friendly people person

• Strong attention to detail

• Has the ability to take initiative to solve problems that arise and recommend processes to improve the customer experience

• Candidate should have a BA/BS

• Preferred: Experience with ERP and backend systems, especially order entry, inventory reconciliation and returns processing

 

Roles and Responsibilities

• Primary role will be to be the johnnie-O Wingman/Wingwoman

• Serve as the front line, on-call resource for multi-channel customer base via phone, email and in-person

• Quickly and thoroughly solve problems for all customer transactions that do not go 100% as planned.

• Support the Operations/Marketing/Ecommerce/Sales teams on special projects

• Support johnnie-O events and other activities as needed


johnnie-O offers a challenging career coupled with a competitive compensation and benefits package. For more information and to apply to this position please email a resume and a brief paragraph about yourself and why you are excited to join the johnnie-O team to: wingman@johnnie-O.com