Licensed Product Associate

johnnie-O is a branded lifestyle apparel company, founded in 2005 in Santa Monica, CA, that embodies living your best life. Its blend of Southern California lifestyle coupled with a hint of East Coast tradition and Midwest grit creates a truly distinct point of view within the lifestyle apparel industry. johnnie-O is a unique lifestyle apparel brand providing classic, casual pieces for men and boys.  The brand fills a niche in the apparel marketplace between the traditional East Coast “preppy” brands and West Coast “surf” brands.  The johnnie-O brand is both a personality and an experience that can be described as fun, fresh, tongue-in-cheek, accessible, active and family-oriented.

johnnie-O is a fast-growing multi-channel apparel company. We seek to attract highly motivated individuals that want to work as a team and share in the commitment, responsibility and discipline required to achieve our vision. johnnie-O management philosophy is based on responsibility and mutual respect.  We are a fun and dynamic bunch that are motivated in working to get the company to the next level. Our employees are smart, creative, and passionate individuals who meet the same superior standards we set for our products. We embrace talented people with diverse backgrounds and experiences. It is our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment.

The Role

johnnie-O is looking for an amazing Licensed Product Associate to join our team in the Raleigh, NC office! Our ideal candidate is enthusiastic, a team player, solutions-oriented and committed to ensuring that the Licensed business operates smoothly and efficiently. We are also looking for someone who wants to grow, learn and make a large impact!

Job Description:

Customer Service, and Operations for the Licensed business

  • Serve as the front-line customer service resource for Licensed Product customer base with a particular focus on NCAA
    • Manage customer inquiries via both email and telephone
    • Quickly and thoroughly solve customer problems, including proactively managing orders internally with responsibility for open and short order reports
    • Data entry including entering and adjusting orders
    • Coordination with embroidery team to ensure on-time order delivery and/or issue resolution on behalf of the customer
  • Coordination with Production team for licensing processes and new product development
  • Management of special ongoing projects to drives sales and operations efficiency, including special ticketing where necessary
  • Work across channels to support the broader Licensed Product business, particularly seeking opportunities to grow e-commerce and specialty sales
  • Support johnnie-O events and other activities as needed

Qualifications

  • BA or BS, or equivalent, in related field
  • Proficient with Microsoft Office including Word, Excel, PowerPoint etc
  • Proficient in Adobe platforms including InDesign, Illustrator, Photoshop etc
  • Full Circle and/or Repspark experience a plus
  • Customer service mindset – with a willingness to go above and beyond
  • Effective communication skills, both oral and written
  • Detail oriented; strong organizational and time management skills
  • Self-motivated and possess an outgoing personality
  • Be comfortable with building and maintaining strong relationships with customers, internal teams and management
  • Effective at working in a team environment while managing individual priorities and duties efficiently

Benefits & Compensation

  • Salaried position plus discretionary bonus opportunities, paid time off, and paid holidays
  • Health/Dental/Vision/FSA/ Employee Assistance Program (EAP)/Life Insurance benefits
  • Employee discounts

Aside from a fun and unique working environment, johnnie-O offers a challenging career coupled with a competitive compensation and benefits package. We value our employee’s time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package, including health, dental, vision insurance, life insurance, flexible spending accounts, a generous time off policy including vacation, paid sick time, a retirement savings plan, bonus opportunities, and a generous employee discount. Casual dress policy, potential career growth and a family oriented working environment.

To apply for this exciting job opportunity, please send your resume to:

HR@johnnie-o.com

We appreciate your interest in our company and look forward to hearing from you.