Operations Associate - Grand Rapids, MI

We believe that our brand is only as happy and healthy as its customers! As the Operations Associate you will play a critical role in ensuring that our customers get the highest level of attention to their requests. The ideal Operations Associate is an advocate for our customer, striving to deliver superior service and to create a fantastic experience. We want someone who is ready to take on a variety of responsibilities while simultaneously executing at a high level.


  • Requires a high level of data entry and data manipulation on a computer
  • Your primary role will be to assist in shipment preparation to our high-profile customers
  • Coordination with shipping carriers such as UPS and FedEx for inbound and outbound deliveries
  •  Ensuring compliance of special routing requests for all shipments to individual customers
  •  Receiving of inbound shipments from domestic and international partners
  • Must be able to lift up to 40lbs. on a consistent basis


  •  Comfortable in a leadership role, training and guiding teams in projects as they arise
  •  Strong attention to detail
  •  Possess strong organizational and time management skills
  •  A flexible and versatile team player willing to go above and beyond when needed
  •  Strong problem solving skills,  documentation skills, research and resolution skills, and multi-tasking skills
  • Ability to interact with employees across all departments in a professional manner
  •  Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness
  •  Excellent written and verbal communication skills
  • Strong work ethic
  • Has the ability to take initiative to solve problems that arise and recommend processes to improve the customer experience
  •  Preferred: Experience with routing guides and shipping compliance in a retail/apparel environment

johnnie-O offers a challenging career coupled with a competitive compensation and benefits package.

For more information and to apply to this position please email a resume and a brief paragraph about yourself and why you are excited to join the johnnie-O team to: wingman@johnnie-O.com

Type: Full-Time

Location: Grand Rapids, MI

Salary: TBD based on experience

Start Date: Immediate