Specialty Customer Engagement Specialist

Raleigh, NC – Office

johnnie-O is a unique lifestyle apparel brand providing classic, casual pieces for men, women, and children. the brand fills a niche in the apparel marketplace between the traditional East Coast “preppy” brands and West Coast “surf” brands. johnnie-O’s logo is a highly recognizable asset that has resonated strongly with consumers. The johnnie-O brand is both a personality and an experience that can be described as fun, fresh, tongue-in-cheek, accessible, active, and family-oriented (www.johnnie-O.com). johnnie-O has experienced tremendous growth in the past few years. We are looking for a Specialty Channel - Customer Engagement Specialist to help us continue this growth trajectory. johnnie-O is looking for a passionate, bright and energetic candidate to join the Specialty Sales team.

Candidate must have the ability to multi-task in a fast-paced environment and manage internal and

external resources to successfully bring projects to life. This position reports to the SVP, Sales.

Roles and Responsibilities

  • Specialty Channel – CSR
    • Supporting Specialty Channel Sales Reps:
  • Assisting Specialty Channel Sales Reps with the following customer service-related topics:
    • Order issues – Both from JO and Barrett
    • Returns/Credits
    • Order status & Updates
    • Shop in Shops
      • Assisting the above reps with shop in shops in their territory
        • RPL (Replenishment)
        • Sales Reports
        • End of Season Returns
        • Marketing assistance with the help of our marketing team
          • Geo Target Emails
          • Primary Emails
          • Secondary Emails
          • GWP (Gift with Purchase)
          • Other
        • Special or Fill-in orders
  • Bi-Weekly open order reports
    • Adjusting orders due to delays or credit holds
      • For both specialty & corporate orders for reps above mentioned
    • Approving B2B RepSpark orders
      • Taking lead on adding additional retailers to use this service
  • Zappos
    • Coordinating bulks + replenishment + EDI
  • Inventory Reports for Sales Team
    • Creating ATS reports weekly
      • Men’s
      • Boy’s
      • Big & Tall
    • Trade Show Support
      • Signing up for Major Specialty Trade Shows and coordinating booth buildouts
        • New York
        • Chicago Collective
        • Charlotte Men’s Show
        • Dallas Men’s Show
      • Support at Trade Shows
        • Knowledge of product important in case assistance is needed in showing the line due to double booked times
        • Building relationships with retailers
  • Samples Coordination
    • Allocating samples to the sales team
    • Coordinating rep samples returns
  • Marketing (Other than for Shop in Shop Accounts)
    • Co-Op advertising
    • Magazine advertising request
    • GWP
    • Other

 Qualifications Required

  • BA or BS, or equivalent, in related field
  • Advanced Excel skills required
  • Proficient with Microsoft Office including Word, PowerPoint, Outlook, etc.
  • Adobe (Photoshop, InDesign, Illustrator) experience a plus
  • Full Circle and/or Repspark experience a plus
  • EDI/Chargebacks a plus
  • Effective communication skills, both oral and written
  • Detail oriented; strong organizational and time management skills
  • Self-motivated
  • Possess an outgoing personality
  • Be comfortable with building and maintaining strong relationships with customers

Benefits & Compensation

  • Salaried position plus discretionary bonus opportunities, paid time off, and paid holidays
  • Health/Dental/Vision/FSA/ Employee Assistance Program (EAP)/Life Insurance benefits
  • Employee discounts

Aside from a fun and unique working environment, johnnie-O offers a challenging career coupled with a competitive compensation and benefits package. We value our employee’s time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package, including health, dental, vision insurance, life insurance, flexible spending accounts, a generous time off policy including vacation, paid sick time, a retirement savings plan, bonus opportunities, and a generous employee discount. Casual dress policy, potential career growth and a family oriented working environment.

To apply for this exciting job opportunity, please send your resume to: HR@johnnie-o.com

We appreciate your interest in our company and look forward to hearing from you.