Shipping FAQ's

We understand shipping can be tricky so we put together a list of top asked questions. As always, please feel free to give us a call at 877-787-4703 if we didn’t cover your question.


I ordered an MLB product and it didn’t come in my package with my other gear, what gives?

We custom embroider each piece to make sure it is perfect so it takes a little longer but we want to make sure you get your other products in a timely manner (hence the two shipments). You will receive your MLB gear within 2-3 weeks. Thanks for your patience!


What does “sent” mean when I look at my order? 

Sent just means that your order has been sent digitally to our warehouse and will be on its way soon!


Why does my order say “shipped complete” if I haven’t received everything?

This happens when there is a backordered item in your order or if you’ve ordered an MLB item and the other part of your order has shipped. Don’t worry, we know it isn’t complete until you receive everything!


Do you ship to P.O. Boxes?

No, UPS does not ship to P.O Boxes. Sorry!


Do you ship on Saturdays and Sundays?

No, we calculate shipping times based on business days and packages are not delivered on weekends. 


Can I change something on my order?

If you need to change or cancel your order, please contact our customer service team immediately ([email protected] or 877-787-4703). We generally process orders within 2-4 hours on business days, and once our warehouse has processed your order, we will be unable to make any changes. 


How long does it usually take to get a package?

If you’re located in the Midwest or on the East Coast, packages usually arrive within 2-3 business days. Awesome, we know. West Coast take a bit longer but should be at your door within 3-5 business days


What should I do if I want to return or exchange an item?

Take a look at our returns/exchange page here. We offer free returns and exchanges within 30 days


How can I track my package?

Track your package here or you can take a look in your account dashboard.


How do I know if a return/exchange has been received?

We are working on getting all of our systems synched but for now, you will be notified when your card has been refunded for the order or when an exchange has been sent out.


What’s the difference between Flat Rate Shipping and Ground Shipping?

Nothing! For customers whose orders are below $125, we try to offset costs by offering a lower price for ground shipping in the flat rate option. Orders above $125 will receive free ground shipping. 

Terms & Conditions | Privacy Policy Copyright © 2016 Johnnie O. All rights reserved.