Johnnie-O Wingman: Customer Engagement Specialist

Remote
Remote

HI, WE'RE JOHNNIE-O. IT'S GREAT TO MEET YOU!

Johnnie-O is a branded lifestyle apparel company, founded in Santa Monica, CA, that embodies living your best life. Its blend of Southern California lifestyle coupled with a hint of East Coast tradition and Midwest grit creates a truly distinct point of view within the lifestyle apparel industry. The Johnnie-O brand is both a personality and an experience that can be described as fun, fresh, tongue-in-cheek, accessible, active, and family-oriented. Johnnie-O has experienced tremendous growth in the past few years.

Location: Remote

Schedule: Full-time

Compensation: See below – DOE

Start Date: September 2025 or ASAP

 

WE ARE LOOKING FOR SOMEONE WHO WILL DEMONSTRATE THE FOLLOWING QUALITIES:

  • Strong work ethic
  • Excellent communication and people skills
  • Effective verbal and written communication skills
  • A flexible and versatile team player willing to go above and beyond when needed
  • Morning person – role will require early mornings, as early as 6 am PST
  • Sales friendly people person
  • Demonstrates respect, flexibility, and tact; excellent listening, reasoning, and negotiating skills
  • The maturity, savvy, and good humor necessary to meet the challenges of a fast-paced work environment
  • Highly detail-oriented and organized
  • Ability to assess and resolve a wide range of issues in creative ways
  • Ability to take initiative in problems that arise and recommend processes to improve the customer experience
  • Full Circle ERP and Apparel industry - a plus
  • Candidate should have a BA/BS
  • Preferred: Intermediate Excel skills; Experience with B2B platform, eCommerce platform, and/or ERP system, especially order entry, inventory reconciliation, and returns processing

 

ROLES & RESPONSIBILITIES:

  • Primary role will be to be the Johnnie-O Wingman
  • Serve as the front line, on-call resource for multi-channel customer base via phone, email, chat and in-person
  • Quickly and thoroughly solve problems for all customer transactions that do not go 100% as planned
  • Data entry including, entering and adjusting orders, issuing invoices/credits, locating orders/invoices
  • Support the Operations/Marketing/E-commerce/Sales teams on special projects
  • Support Johnnie-O events and other activities as needed
  • Some weekend and holiday work required

 

Johnnie-O offers a challenging career coupled with a competitive compensation and benefits package. For more information and to apply to this position please email a resume and a brief paragraph about yourself and why you are excited to join the Johnnie-O team to: wingman@Johnnie-O.com

You may also be eligible to participate in a discretionary annual bonus incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.