johnnie-O will gladly accept returns of unworn, unwashed merchandise for a full refund, or exchange within 30 days of purchase. All goods marked as ‘Final Sale’ will not be eligible for a return. Please note that any original shipping charges are not eligible for refund. johnnie-O will not accept any merchandise from third party retailers (unless purchased at a johnnie-O store). Please allow 1-2 weeks for a refund of your purchase. johnnie-O does not accept returns on international orders.  

**Due to the restrictions of Covid-19, we have temporarily extended our return and exchange period to 60 days. In addition, we're experiencing delays in returns processing and your refund may take longer than expected.

Returns and exchanges will not be charged for return shipping.

Please allow 2 weeks for returns/exchanges to be processed.

Keep in mind all applicable promotions, discounts, offers, and free items (as part of a qualifying purchase) granted at the time of purchase will be prorated and applied to the amount of refund or credit.

Our customer service team is here for you and can be reached HERE if you have any further questions.

HOW TO MAKE A RETURN AND/OR EXCHANGE:

  • Please make your return/exchange HERE

RETURNING OR EXCHANGING A GIFT:

  • You will receive store credit when you return a gift, which can be used to place a new order on our site. The gift giver does not receive any notifications around this process.
  • You will be asked to verify the order number (in the enclosed packaging) and delivery address zip code. If the gift was not mailed directly to you, please reach out to our customer service team HERE so we can help locate the order and process the gift return.
  • Please make your gift return HERE

HOLIDAY RETURN POLICY

  • We want you to be completely happy with your johnnie-O purchase – especially during the holiday season. Orders placed between 10/1/21 and 12/24/21 can be returned through 1/31/22 or within 60 days, whichever is later.

RETURNING SALE PRICE MERCHANDISE:

  • All goods marked as ‘final sale’ will not be eligible for a return

PRICE ADJUSTMENT POLICY:

  • We honor a one-time price adjustment within one week of the purchase date
  • Promotions, flash-sales, friends & family, and end of season sale will be excluded from price adjustments.

MAILING LIST REMOVAL:

If you wish to stop receiving the johnnie-O catalog, please email us your name and address to wingman@johnnie-o.com