johnnie-O will gladly accept returns of unworn, unwashed merchandise for a full refund, or exchange within 60 days of purchase. All goods marked as ‘Final Sale’ will not be eligible for a return. Please note that any original shipping charges are not eligible for refund. johnnie-O will not accept any merchandise from third party retailers (unless purchased at a johnnie-O store or Meta Shops). Please allow 1-2 weeks for a refund of your purchase. johnnie-O does not accept returns on international orders.

Exchanges. johnnie-O allows exchanges for the same item in a different color and/or size. Exchange orders are created in our system when your return package is in transit. Inventory is not held for your exchanges and can go out of stock before the exchange order is created, so we recommend returning the original order as quickly as possible. For immediate exchanges, please enter your card details during the exchange request. You will only be charged if your returned items are not in the mail within 14 days.

We offer free ground shipping on exchange orders. If you require expedited shipping, we recommend returning your item(s) for a refund and placing a new order online with expedited shipping.

Returning or exchanging a gift?

• You will be asked to verify the order number (in the enclosed packaging) and delivery address zip code. If the gift was not mailed directly to you, please reach out to our customer service team here so we can help locate the order and process the gift return.

• You will receive store credit when you return a gift, which can be used to place a new order on our site. The gift giver does not receive any notifications around this process.

• Please make your gift return here.

Gift Cards cannot be returned, refunded, exchanged, or redeemed for cash.

Gifts With Purchase cannot be returned, refunded, exchanged, or redeemed for cash.

Returns will not be charged for return shipping.

Please allow 2 weeks for returns to be processed.

Keep in mind all applicable promotions, discounts, offers, and free items (as part of a qualifying purchase) granted at the time of purchase will be prorated and applied to the amount of refund or credit.

If items arrived damaged or the incorrect item was sent, please contact our customer service team at 877-787-4703 or

Our customer service team is here for you and can be reached HERE if you have any further questions.


  • Please make your return HERE


  • All goods marked as ‘final sale’ will not be eligible for a return


  • We honor a one-time price adjustment within one week of the purchase date
  • Promotions, flash-sales, friends & family, and end of season sale will be excluded from price adjustments.