Returns & Exchanges

johnnie-O will gladly accept returns of any full price, unworn, unwashed merchandise for a full refund, or exchange within 30 days of purchase. Please note that any original shipping charges are not eligible for refund. johnnie-O will not accept any merchandise from third party retailers (unless purchased at a johnnie-O store). Please allow 2-3 weeks for a refund of your purchase. johnnie-O does not accept returns on international orders.  

**Due to the restrictions of Covid-19, we have temporarily extended our return and exchange period to 60 days. In addition, we're experiencing delays in returns processing and your refund may take longer than expected.

Returns and exchanges will not be charged for return shipping.

Please allow 2 weeks for returns/exchanges to be processed and up to 5 weeks for MLB/NCAA exchanges.

Please note that all sale items are final sale and cannot be returned for a refund or exchange unless specified.

Keep in mind all applicable promotions, discounts, offers, and free items (as part of a qualifying purchase) granted at the time of purchase will be prorated and applied to the amount of refund or credit.

Our customer service team is here for you and can be reached HERE if you have any further questions.

HOW TO MAKE A RETURN AND/OR EXCHANGE:

  • Please make your return/exchange HERE

RETURNING OR EXCHANGING A GIFT:

  • If you are sending back items you received as a gift and do not have the original packing slip, please include the name of the gift giver. The purchaser will not be notified about your return or exchange unless requested. Items can be exchanged for value of items at purchase or can be returned for a gift card.

RETURNING SALE PRICE MERCHANDISE:

  • All goods marked as ‘final sale’ will not be eligible for a return

RETURNING ITEMS FROM GIFT VOUCHER PROMOTION:

If you wish to return items purchased with a gift voucher, or return items from your original voucher earning purchase, please read more details HERE

PRICE ADJUSTMENT POLICY:

  • We honor a one-time price adjustment within one week of the purchase date
  • Promotions, flash-sales, friends & family, and end of season sale will be excluded from price adjustments.

MAILING LIST REMOVAL:

If you wish to stop receiving the johnnie-O catalog, please email us your name and address to wingman@johnnie-o.com