Johnnie-O was founded in 2005 with a unique proposition—pairing traditional East Coast polish with a laid-back West Coast attitude (and some Midwestern grit mixed in). Our design philosophy is simple: respect the classics, use premium construction and never take ourselves too seriously.

Beginning with the Original 4-Button Polo sold out of the back of our founder's car, we've grown into a full offering of men's, women's, boys', golf, lifestyle, and licensed apparel—including NFL, NHL, MLB and NCAA collections. Always with an eye toward improving, we've developed an array of thoughtful details called "Topspin" that make our clothing unique and a little more special.

At our core, we value authenticity, community and integrity, and there's no better representation of those ideals than the team we've put together to help make Johnnie-O the next iconic American brand.

THE ROLE

Johnnie-O is looking for an amazing Wholesale Customer Engagement Associate to join our team in the Raleigh, NC office! Our ideal candidate is enthusiastic, a team player, solutions-oriented and committed to ensuring that the wholesale business operates smoothly and efficiently. We are also looking for someone who wants to grow, learn and make a large impact!

Customer Service & Operations

•Serve as the front-line customer service and operations resource for the Green Grass and Licensed teams, which may include but is not limited to:

• Support sales reps and manage customer inquiries via both email and telephone
• Proactively communicate directly with customers
• Data entry including entering and adjusting orders
• Liaise with internal Johnnie-O teams for seamless order execution
• Work with the licensing team to deliver customer service and operational support

• Events

• Rigorously collect, organize, and manage all details associated with a given event order
• Assume responsibility for execution of that order from start to on-time delivery
• Communicate directly with the customer as necessary
• Work with the embroidery team to flag tournament orders, align on deadlines and resolve any issues or questions that may arise
• Staff gear/POS ordering
• Provide onsite event support if/where necessary

• Sales

• Aide the wholesale channel in selling efforts and generate opportunities to up- and cross-sell
• Provide onsite event support if/where necessary

• Proactively check in with accounts and key accounts in special programs

   

QUALIFICATIONS

• BA or BS, or equivalent, in related field

• Advanced Microsoft Office skills including Word, Excel, PowerPoint etc.

• Full Circle and/or RepSpark experience a plus

• Green Grass experience a plus

• EDI experience is a plus

• Customer service mindset – with a willingness to go above and beyond

• Excellent communication skills, both oral and written

• Detail oriented; strong organizational and time management skills

• Self-motivated and possess an outgoing personality

• Comfortable with building and maintaining strong relationships with customers, internal teams and management

• Effective at working in a team environment while managing individual priorities and duties efficiently

BENEFITS & COMPENSATION

• Salaried position plus discretionary bonus opportunities, paid time off, and paid holidays

• Health/Dental/Vision/FSA/ Life and Short-Term Disability Insurance benefits

• Employee discounts

Aside from a fun and unique working environment, johnnie-O offers a challenging career coupled with a competitive compensation and benefits package. We value our employee’s time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package, including health, dental, vision insurance, life insurance, flexible spending accounts, a generous time off policy including vacation, paid sick time, a retirement savings plan, bonus opportunities, and a generous employee discount. Casual dress policy, potential career growth and a family-oriented working environment.

To apply for this exciting job opportunity, please send your resume to: employment@johnnie-o.com