Customer Engagement Specialist

Raleigh, NC
Office

Johnnie-O was founded in 2005 with a unique proposition—pairing traditional East Coast polish with a laid-back West Coast attitude (and some Midwestern grit mixed in). Our design philosophy is simple: respect the classics, use premium construction and never take ourselves too seriously.

Beginning with the Original 4-Button Polo sold out of the back of our founder's car, we've grown into a full offering of men's, women's, boys', golf, lifestyle, and licensed apparel—including NFL, NHL, MLB and NCAA collections. Always with an eye toward improving, we've developed an array of thoughtful details called "Topspin" that make our clothing unique and a little more special.

At our core, we value authenticity, community and integrity, and there's no better representation of those ideals than the team we've put together to help make Johnnie-O the next iconic American brand.

We are looking for someone who will demonstrate the following qualities:

  • Strong work ethic
  • Excellent communication and people skills
  • Effective verbal and written communication skills
  • A flexible and versatile team player willing to go above and beyond when needed
  • Sales friendly people person
  • Demonstrates respect, flexibility, and tact; excellent listening, reasoning, and negotiating skills
  • The maturity, savvy, and good humor necessary to meet the challenges of a fast-paced work environment
  • Highly detail-oriented and organized
  • Ability to assess and resolve a wide range of issues in creative ways
  • Ability to take initiative in problems that arise and recommend processes to improve the customer experience
  • Full Circle ERP and Apparel industry - a plus
  • Candidate should have a BA/BS
  • Preferred: Intermediate Excel skills; Experience with B2B platform, eCommerce platform, and/or ERP system, especially order entry, inventory reconciliation, and returns processing

 

Roles & Responsibilities:

  • Primary role will be to be the Johnnie-O Wingman
  • Serve as the front line, on-call resource for multi-channel customer base via phone, email, chat and in-person
  • Quickly and thoroughly solve problems for all customer transactions that do not go 100% as planned
  • Data entry including, entering and adjusting orders, issuing invoices/credits, locating orders/invoices
  • Order management in multiple systems
  • Support the Operations/Marketing/Ecommerce/Sales teams on special projects
  • Support Johnnie-O events and other activities as needed
  • Availability during peak season required
  • Some evening, weekend and holiday work required
  • Carrying out alternate duties and taking part in special projects as assigned

Johnnie-O offers a challenging career coupled with a competitive compensation and benefits package. For more information and to apply to this position please email a resume and a brief paragraph about yourself and why you are excited to join the Johnnie-O team to: wingman@Johnnie-O.com

You may also be eligible to participate in a discretionary annual bonus incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Apply