RETURNS
The most sustainable way to shop is to shop quality—things that are built to last and while they may age, they never get old. In a world of constant consumption, we believe one quality piece is better than several mediocre ones. This is why we go to great lengths to ensure our products meet the highest standards, with none more important than customer satisfaction. We hope you enjoy our products for years and decades ahead but in the rare case that something does not meet the occasion, we will gladly make it right.
To begin a return, start here.
WHAT IS YOUR RETURN POLICY?
Johnnie-O will gladly accept returns of unworn, unwashed merchandise for a full refund, or exchange within 60 days of purchase. All goods marked as ‘Final Sale’ cannot be exchanged or returned. Please note that any original shipping charges are not eligible for refund. Johnnie-O will not accept any merchandise from third party retailers (unless purchased at a Johnnie-O Retail store or Meta Shops). Please allow 1-2 weeks for a refund of your purchase. Johnnie-O does not accept returns on international orders.
Can I return/exchange online purchases in store?
Yes! Online purchases can be returned or exchanged at any of our Johnnie-O Retail store locations. For more information on our store locations, please visit our Stores page.
DO YOU OFFER EXCHANGES?
Johnnie-O allows free shipping on exchanges for the same item in a different color and/or size. Exchange orders are created in our system when your return package is in transit. Inventory is not held for your exchanges and can go out of stock before the exchange order is created, so we recommend returning the original order as quickly as possible. For immediate exchanges, please enter your card details during the exchange request. You will only be charged if your returned items are not in the mail within 60 days.
WHAT SHIPPING OPTIONS DO YOU OFFER?
We offer free ground shipping on exchange orders. If you require expedited shipping, we recommend returning your item(s) for a refund and placing a new order online with expedited shipping.
HOW DO I EXCHANGE A GIFT?
You will be asked to verify the order number (in the enclosed packaging) and delivery address zip code. If the gift was not mailed directly to you, please reach out to our customer service team, wingman@Johnnie-O.com so we can help locate the order and process the gift return.
• You will receive store credit when you return a gift, which can be used to place a new order on our site. The gift giver does not receive any notifications around this process.
CAN GIFT CARDS BE RETURNED?
Gift Cards cannot be returned, refunded, exchanged, or redeemed for cash.
CAN I RETURN AN ITEM THAT WAS A GIFT WITH PURCHASE?
Gifts with Purchase cannot be returned, refunded, exchanged or redeemed for cash.
CAN I RETURN AN ITEM THAT WAS PURCHASED FROM AN AUTHORIZED RETAILER?
We don’t accept returns of Johnnie-O items purchased from third-party retailers (Nordstrom, Golf Pro Shops, Johnnie-O Signature Stores, etc.). Please contact the third-party retailer where you made your purchase directly for information on their return policy.
WILL I BE CHARGED SHIPPING FOR RETURNS?
Returns in our stores and at a Happy Returns Return Bar are free! We've partnered with Happy Returns for an easy box-free, printer-free return or exchange. Our returns portal will show you the closest Returns Bars and Johnnie-O Retail Stores to you, if applicable.
We offer free "mail-in" returns on your first purchase and all exchange orders.
If you are returning for a refund, a flat fee of $7 per return label used will be deducted from your refund to cover the cost of return shipping. Note that this fee is not per item and only one $7 charge will be made per return order. If multiple returns are generated on the same order, the return fee will be applied to each return order. This fee only applies to "mail-in" returns — returns in our stores and at a Return Bar are free.
Returns that haven't been dropped off at a Johnnie-O Retail Store, Happy Returns Return Bar or shipped within 30 days will automatically expire.
WHAT IS A RETURN BAR?
We partner with Happy Returns to offer free, easy, and environmentally friendly returns at nearly 8,000 locations in the contiguous U.S. No shipping box or label required!
Simply select Happy Returns as your return method in our online returns portal and bring your unworn/unwashed items with tags attached to a Return Bar near you. Once your emailed QR code is scanned at a Happy Returns Return Bar, your return or exchange will begin processing. To find the closest Happy Returns location, click HERE
HOW LONG TO RETURNS TAKE TO PROCESS?
Please allow 1-2 weeks for returns to be processed.
Will the price at the time of sale be the price that is refunded or credited?
Keep in mind all applicable promotions, discounts, offers, and free items (as part of a qualifying purchase) granted at the time of purchase will be prorated and applied to the amount of refund or credit.
If an item arrives damaged or is incorrect, what should I do?
In the unlikely event that items arrived damaged or the incorrect item was sent, please contact our customer service team at 877-787-4703 or wingman@Johnnie-O.com.
HOW DO I CONTACT CUSTOMER SERVICE?
Our customer service team is here for you and can be reached HERE if you have any further questions.
CAN I RETURN FINAL SALE MERCHANDISE?
All goods marked as ‘final sale’ will not be eligible for a return.