Customer Engagement Specialist

Raleigh, NC
Office

 

We are looking for someone who will demonstrate the following qualities:

  • Strong work ethic
  • Excellent communication and people skills
  • Effective verbal and written communication skills
  • A flexible and versatile team player willing to go above and beyond when needed
  • Sales friendly people person
  • Demonstrates respect, flexibility, and tact; excellent listening, reasoning, and negotiating skills
  • The maturity, savvy, and good humor necessary to meet the challenges of a fast-paced work environment
  • Highly detail-oriented and organized
  • Ability to assess and resolve a wide range of issues in creative ways
  • Ability to take initiative in problems that arise and recommend processes to improve the customer experience
  • Full Circle ERP and Apparel industry - a plus
  • Candidate should have a BA/BS
  • Preferred: Intermediate Excel skills; Experience with B2B platform, eCommerce platform, and/or ERP system, especially order entry, inventory reconciliation, and returns processing

 

Roles & Responsibilities:

  • Primary role will be to be the Johnnie-O Wingman
  • Serve as the front line, on-call resource for multi-channel customer base via phone, email, chat and in-person
  • Quickly and thoroughly solve problems for all customer transactions that do not go 100% as planned
  • Data entry including, entering and adjusting orders, issuing invoices/credits, locating orders/invoices
  • Order management in multiple systems
  • Support the Operations/Marketing/Ecommerce/Sales teams on special projects
  • Support Johnnie-O events and other activities as needed
  • Availability during peak season required
  • Some evening, weekend and holiday work required
  • Carrying out alternate duties and taking part in special projects as assigned

 

Johnnie-O offers a challenging career coupled with a competitive compensation and benefits package. For more information and to apply to this position please email a resume and a brief paragraph about yourself and why you are excited to join the Johnnie-O team to: wingman@Johnnie-O.com

You may also be eligible to participate in a discretionary annual bonus incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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