Holiday Shipping cut off dates
To get it for Hanukkah, 12/18
Ground: Order by 12/8 before 11 am EST
2Day: Order by 12/12 before 11 am EST
NDA: Order by 12/14 before 11 am EST
To get it for Christmas, 12/25
Ground: Order by 12/14 before 11 am EST
2Day: Order by 12/19 before 11 am EST
NDA: Order by 12/21 before 11 am EST
Custom Embroidery NCAA or MLB Products: Order by 12/14 before 11 am EST
Missed the deadline? Check out our e-gift cards here.
Expedited shipping cut off times
Our two-day and next-day shipping options for eligible items will get it to you faster.
Expedited Shipping Prices
- Standard Shipping: $8.00 flat rate
- Two Business Days: $17
- Next Business Day: $28
Expedited Shipping Ordering Deadlines & Arrivals
Order Before 11am ET: Orders placed over the weekend are usually shipped the next business day. If you need your order to go out the same day you place it, please place your order before 11am ET using an expedited service (excludes Saturday, Sunday, and Holidays) and we’ll be sure to do our best to get you your merchandise in time.
Example:
Order Sunday arrives:
Wednesday (Two Business Days)
Tuesday (Next Business Day)
Order Monday by 11am EST arrives:
Wednesday (Two Business Days)
Tuesday (Next Business Day)
Order Tuesday by 11am EST arrives:
Thursday (Two Business Days)
Wednesday (Next Business Day)
track my order
We will email you as items in your order ship, or if there are updates on the status of your order.
If you have an account, sign into your account here. You’ll see which purchases are on the way and get shipment tracking updates.
Due to COVID-19 new health and safety guidelines, orders may be delayed, or shipping times maybe impacted. Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services, please check your tracking for the most updated information.
HOLIDAY RETURN POLICY & GIFT RETURNS
We want you to be completely happy with your johnnie-O purchase - especially during the holiday season. Orders placed between 10/1/22 and 12/24/22 can be returned through 1/31/23 or within 60 days, whichever is later.
We will gladly accept returns of any full price, unworn, unwashed merchandise for a full refund, or exchange within 30 days of purchase with the exception of our extended Holiday Return policy. Please note that any original shipping charges are not eligible for refund. johnnie-O will not accept any merchandise from third party retailers (unless purchased at a johnnie-O store). Please allow 2-3 weeks for a refund of your purchase.
Returning or exchanging a gift?
- You will receive store credit when you return a gift, which can be used to place a new order on our site. The gift giver does not receive any notifications around this process.
- You will be asked to verify the order number (in the enclosed packaging) and delivery address zip code. If the gift was not mailed directly to you, please reach out to our customer service team HERE so we can help locate the order and process the gift return.
- Please make your gift return here.
How do I know if a return/exchange has been received?
You will receive an email once your return has been delivered back to our warehouse, and you will be notified when your card has been refunded or your exchange order has been shipped out.
GIFT CARDS
Our eGift Cards can be emailed to the recipient within minutes of your purchase or scheduled for delivery on a specific date you choose. The email sent to the recipient includes a link to receive the eGift Card online. When the recipient opens the link, the eGift Card will be displayed along with the recipient's name, your personalized message, the eGift Card number, amount, and instructions on how to redeem the eGift Card.
Gift recipient having troubling receiving the e-gift card? We suggest inputting your own email and simply forward the E-gift card onto the recipient or printing off a copy of the e-gift card.
Only redeemable at johnnie-O.com. Coupon codes cannot be used to purchase gift cards.
Shop e-gift cards here.
GIFT BOXES
You can add a gift box to your order for $5.00 at check out or add one to you cart here
Items contained in your order are physically wrapped and placed in the gift box. Each gift box can fit about 5 flat items (t-shirts, polos) or 2 thicker styles (outwear, sweaters, pullovers). Any items that do not fit in the gift box will be placed outside of the gift box.
*Gift boxes will ship separate from any custom embroidered gear.
*Footwear does not fit in gift box.
The packing list does not contain any price information, however, all items do have the MSRP price tag attached.
SALE TERMS AND CONDITIONS
Flash Sales
Our Black Friday sale runs form Wednesday, 11/23 at 12:00am EST to Sunday, 11/27 at 11:59pm PST
Our Cyber Monday sale runs from Monday, 11/28 at 12:00am EST to Monday, 11/29 at 11:59pm PST
All promotions and flash sales are available for a limited time during indicated dates, and only while supply lasts. Discounts cannot be applied to previous orders or purchases or the purchase of gift cards. No rainchecks
Gift with Purchase
Gift with purchase item(s) cannot be applied to previous orders or purchases or the purchase of gift cards. Gift with purchase items are available for a limited time during indicated dates, only while supplies last and can end at any time. No rainchecks.
Keep in mind all applicable promotions, discounts, offers, and free items (as part of a qualifying purchase) granted at the time of purchase will be prorated and applied to the amount of refund or credit.
COVID-19 update
Due to COVID-19 new health and safety guidelines, orders may be delayed, or shipping times maybe impacted. Our teams are working hard to make sure we can get all orders out quickly, while keeping safety a top priority. We appreciate your patience and understanding.
CUSTOMER SERVICE
Didn’t find your questions? Our Wingman are here to help! We will return your request within 24 hours.
Customer service hours:
Monday through Friday 6:30am to 5:00pm PST
Saturday through Sunday 7:00 am to 5:00 pm PST
877-787-4703
