Holiday FAQs
HOLIDAY SHIPPING CUTOFFS
TO GET IT FOR HANUKKAH 12/4
- Ground: Order by 11/23 before 11 am EST
- 2Day: Order by 11/30 before 11 am EST
- NDA: Order by 12/1 before 11 am EST
TO GET IT FOR CHRISTMAS 12/25
- Ground: Order by 12/14 before 11 am EST
- 2Day: Order by 12/20 before 11 am EST
- NDA: Order by 12/21 before 11 am EST
- Custom Embroidery: 12/7 before 11am EST
- Custom Embroidery includes Game Day Made To Order Items, Custom Surfer Items, and Personalized Monogramed Items
Missed the deadline? Check out our e-gift cards !
EXPEDITED SHIPPING CUTOFF TIMES
Our two-day and next-day shipping options for eligible items will get it to you faster.
Expedited Shipping Prices
- Standard Shipping: $9 flat rate or Free over $150+
- Two Business Days: $20
- Next Business Day: Varies based on shipping destination
Expedited Shipping Ordering Deadlines & Arrivals
Our two-day and next-day shipping options for eligible items will get it to you faster. Order Before 11am ET: Orders placed over the weekend are usually shipped the next business day. If you need your order to go out the same day you place it, please place your order before 11am ET using an expedited service (excludes Saturday, Sunday, and Holidays) and we’ll be sure to do our best to get you your merchandise.
Please Note: Made to Order Game Day, Custom Surfer, and Personalized items require additional processing time to custom embroider prior to shipping your entire order. Selecting expedited shipping does not expedite the embroidery process. Need your item faster? Shop our Ready to Ship NCAA and MLB collection here.
Example:
Order Sunday arrives:
- Wednesday (Two Business Days)
- Tuesday (Next Business Day)
Order Monday by 11am EST arrives:
- Wednesday (Two Business Days)
- Tuesday (Next Business Day)
Order Tuesday by 11am EST arrives:
- Thursday (Two Business Days)
- Wednesday (Next Business Day)
Track My Order
We will email you as items in your order ship, or if there are updates on the status of your order.
If you have an account, sign into your account here. You’ll see which purchases are on the way and get shipment tracking updates.
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services, please check your tracking for the most updated information.
Holiday Return Policy & Gift Returns
We want you to be completely happy with your Johnnie-O purchase - especially during the holiday season. Orders placed between November 1, 2026, and December 24, 2026, may be returned through January 31, 2027, or within 60 days of purchase, whichever is later.
We will gladly accept returns of any full price, unworn, unwashed merchandise for a full refund, or exchange within 60 days of purchase with the exception of our extended Holiday Return policy. Please note that any original shipping charges are not eligible for a refund. Johnnie-O will not accept any merchandise from third party retailers (unless purchased at a Johnnie-O store). Please allow 1-2 weeks for a refund of your purchase.
Returning or exchanging a gift?
- You will be asked to verify the order number (in the enclosed packaging) and delivery address zip code. If the gift was not mailed directly to you, please reach out to our customer service team here so we can help locate the order and process the gift return.
- You will receive store credit when you return a gift, which can be used to place a new order on our site. The gift giver does not receive any notifications around this process.
- Please make your gift return here.
How do I know if a return/exchange has been received?
You will receive an email once your return has been delivered back to our warehouse, and you will be notified when your card has been refunded or your exchange order has been shipped out.
Gift Cards
Our eGift Cards can be emailed to the recipient within minutes of your purchase or scheduled for delivery on a specific date you choose. The email sent to the recipient includes a link to receive the eGift Card online. When the recipient opens the link, the eGift Card will be displayed along with the recipient's name, your personalized message, the eGift Card number, amount, and instructions on how to redeem the eGift Card.
Gift Boxes
You can add a gift box to your order for $5.00 at check out or add one to you cart here
Please note, items contained in your order are not physically placed in the Gift Box. Instead, the Gift Box will be included in your shipment, allowing you the freedom to buy multiple Gift Boxes for multiple Johnnie-O gifts if need be.
Each gift box can fit about 5 flat items (t-shirts, polos) or 2 thicker styles (outwear, sweaters, pullovers). Footwear does not fit in the gift box.
The packing list does not contain any price information; however, all items do have the MSRP price tag attached.
CUSTOMER SERVICE
Didn’t find your questions? Our Wingmen are here to help! We will return your request within 24 business hours.
Customer service hours:
Monday through Friday 6:00am to 5:00pm PST
Saturday through Sunday 7:00 am to 3:30 pm PST
Please note - these hours may vary on Holidays.
877-787-4703