Returns Processor

johnnie-O Wingman: Returns Processor

We believe that our brand is only as happy and healthy as its customers! Therefore, the Wingman – Returns Processor plays a critical role in the success of the entire company. The perfect Returns Processor is an advocate for our customers, striving to deliver superior service and to create a fantastic returns experience.

johnnie-O is a branded lifestyle apparel company, founded in Santa Monica, CA, that embodies living your best life. Its blend of Southern California lifestyle coupled with a hint of East Coast tradition and Midwest grit creates a truly distinct point of view within the lifestyle apparel industry.

The johnnie-O brand is both a personality and an experience that can be described as fun, fresh, tongue-in-cheek, accessible, active, and family-oriented. johnnie-O has experienced tremendous growth in the past few years.

Location: Remote - required: high-speed internet connection

Schedule: Full-time

Compensation: See below – based on experience

Start Date: March 2023 or ASAP

We are looking for someone who will demonstrate the following qualities:

  • Strong work ethic
  • Excellent communication and people skills
  • A flexible and versatile team player willing to go above and beyond when needed
  • Detail-oriented and analytical
  • Ability to take initiative in problems that arise and recommend processes to improve the customer experience
  • Preferred: Experience with Full Circle, Shopify, and Repspark a plus, especially invoice entry, credit entry, inventory reconciliation, and returns processing; must have Intermediate Microsoft Excel skills

Roles & Responsibilities:

  • Review RMAs processed by the warehouse team
  • Electronically issue credit memos for e-commerce and wholesale returns
  • Communicate with customers and warehouse team re: return questions, receiving discrepancies, store credit, etc.
  • Investigate return to sender and missing RMA packages and provide warehouse team instructions on how to process, including creating new RMAs or shipping labels
  • Report any shortages, discrepancies, and issues to supervisor
  • Complete other duties as assigned

johnnie-O offers a challenging career coupled with a competitive compensation and benefits package. For more information and to apply to this position please email a resume and a brief paragraph about yourself and why you are excited to join the johnnie-O team to:

You may also be eligible to participate in a discretionary annual incentive program, subject to rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.