Retail Operations Coordinator - Raleigh, NC

Johnnie-O is a branded lifestyle apparel company, founded in 2005 in Santa Monica, CA, that embodies living your best life. Its blend of Southern California lifestyle coupled with a hint of East Coast tradition and Midwest grit creates a truly distinct point of view within the lifestyle apparel industry. Johnnie-O is a unique lifestyle apparel brand providing classic, casual pieces for men and boys. The brand fills a niche in the apparel marketplace between the traditional East Coast “preppy” brands and West Coast “surf” brands. The Johnnie-O brand is both a personality and an experience that can be described as fun, fresh, tongue-in-cheek, accessible, active and family-oriented. 

Johnnie-O is a fast-growing multi-channel apparel company. We seek to attract highly motivated individuals that want to work as a team and share in the commitment, responsibility and discipline required to achieve our vision. Johnnie-O management philosophy is based on responsibility and mutual respect. We are a fun and dynamic bunch that are motivated in working to get the company to the next level. Our employees are smart, creative, and passionate individuals who meet the same superior standards we set for our products. We embrace talented people with diverse backgrounds and experiences. It is our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. 

The Role
Johnnie-O is seeking a highly organized, detail-oriented Retail Operations Coordinator to support the daily operational needs of our growing retail store fleet. This role is essential in ensuring seamless store operations and providing timely support to store teams. The ideal candidate thrives in a fast-paced environment, is a strong communicator, and has a solid understanding of retail workflows, systems, and customer experience best practices.

The Retail Operations Coordinator will serve as a key point of contact between stores and cross-functional partners including e-commerce, customer service (Wingmen), and warehouse/logistics. This individual will play a pivotal role in maintaining operational standards, resolving store inquiries, streamlining processes, and supporting new store openings.

Responsibilities
 

• Serve as the day-to-day operational support contact for store managers and retail teams.
• Assist in managing and troubleshooting POS order management workflows, including edits, fulfillment, and adjustments.
• Support customer service inquiries from retail stores and help resolve customer / order issues to uphold a best-in-class customer experience.
• Oversee the corporate embroidery order process and act as the liaison between retail stores and internal fulfillment & embroidery teams.
• Coordinate with our embroidery department to ensure accuracy and timely fulfillment of custom retail store embroidery orders.
• Assist with gift card operations, including monitoring balances and problem-solving POS gift card issues.
• Support ongoing updates and maintenance of the Retail Operations Manual and SOP documentation.
• Provide training, resources, and ongoing systems/process coaching to store teams to ensure consistency and adherence to brand standards.
• Monitor and analyze inventory discrepancies; partner with store teams to reduce shrinkage.
• Support inventory-management protocols, cycle counts, and operational accuracy across store locations.
• Coordinate supplies and other operational needs for new store openings.
• Contribute to additional projects and ad-hoc assignments in support of retail operations and growth.

Qualifications

• 1–3 years of experience in retail operations, store management, customer service, or a related role (apparel experience a plus).
• Familiarity with POS systems, OMS workflows, and retail inventory management practices.
• Strong organizational and problem-solving skills with exceptional attention to detail.
• Excellent communication skills and a collaborative, team-oriented approach.
• Ability to multitask, prioritize, and adapt in a dynamic and evolving retail environment.
• A customer-first mindset and passion for delivering an elevated brand experience.
   

Benefits & Compensation
 

• Salaried position plus bonus opportunities, paid time off, and paid holidays
• Health/Dental/Vision/FSA/Short-Term Disability/Life Insurance benefits
• Employee discounts

Aside from a fun and unique working environment, johnnie-O offers a challenging career coupled with a
competitive compensation and benefits package. We value our employee’s time and efforts. Our
commitment to your success is enhanced by our competitive compensation and extensive benefits
package, including health, dental, vision insurance, life insurance, flexible spending accounts, a generous
time off policy including vacation, paid sick time, a retirement savings plan, bonus opportunities, and a
generous employee discount. Casual dress policy, potential career growth and a family oriented working
environment. This role is based in the Johnnie-O office in Raleigh, NC.
 

To apply for this exciting job opportunity, please send your resume to: Katie.Stockton@johnnie-o.com

We appreciate your interest in our company and look forward to hearing from you!