Careers with johnnie-O

We're growing quickly here at johnnie-O and we're looking to bring some good people on board. See below for some key positions we're looking to bring on. Must have a willingness to work hard, get your hands dirty, and be a positive team player.

  

E-Commerce Analyst

Los Angeles, CA

POSITION SUMMARY 

johnnie-O is looking for a passionate, bright and energetic candidate to join the e-commerce team. The e-commerce analyst is responsible for helping the organization make data-driven business decisions online. Candidate must be analytical and have the ability to multi-task in a fast-paced environment and manage internal and external resources to successfully bring projects to life. Some of the questions they’ll be answering are: How should we improve our online experience? How should we spend our online marketing budget on customer acquisition and retention? What are the latest tools in the industry to ensure we are using best practices? The e-commerce analyst will not only be an expert in mining data, but also making big business decisions using the data as a guide. This position reports to our e-commerce Director.  

JOB RESPONSIBILITIES 

  • Provide statistical end-to-end reporting, conduct data maintenance, provide proactive analytical support and data-driven solutions, translating data into impactful business insights, strategic recommendations and implementation plans.
  • Own all aspects of digital analytics lifecycle, including KPI development, measurement planning, tracking and data integration and reporting.
  • Develop and present ROI analyses that provide insights and actionable recommendations on digital media programs across multiple platforms such as Google Adwords, our email service provider and Facebook.
  • Maintain strong understanding of customer experience data (abandoned cart, top products, AOV, etc.) and implement educated marketing strategies
  • Analyze current and projected ROI’s on all initiatives to assist in long-term planning. Lead cross functional groups engaged in optimizing digital business opportunities.
  • Help identify and run A/B or MV tests to help build conversion on the site and analyze results. 
  • Continuously assess, identify, and present opportunities to improve and optimize the customer journey.
  • Produce regular reporting and periodic research into key consumer segments and digital product usage
  • Use data to suggest customer acquisition ideas
  • Daily site management and QA

QUALIFICATIONS REQUIRED:

  • 3-5 years experience with e-commerce and digital marketing analytics, preferably for a consumer brand
  • BA/BS in computer science, mathematics, statistics, or related fields requiring data analysis is a plus.
  • Advanced proficiency in predictive modeling, forecasting and other statistical analyses
  • Must be proficient in web analytics and attribution modeling - knowledge of Google Analytics, email systems, Magento, SEM, SEO, display
  • Knowledge of Agilone (or other predictive marketing platform/CRM) and Monetate (or other A/B testing platform) are a plus
  • Strong Microsoft Excel skills
  • Ability to prioritize, multi-task and effectively meet deadlines
  • Strong written and verbal presentation skills
  • Pro-active work ethic with strong communication and project management skills
  • Loves to learn and answer questions and operates with a high level of integrity 

Please email Clare - [email protected] with your resume.


JOHNNIE-O WINGMAN/WOMAN: CUSTOMER ENGAGEMENT SPECIALIST

 

We believe that our brand is only as happy and healthy as its customers! Therefore the Customer Engagement Specialist plays a critical role in the success of the entire company. The perfect Customer Engagement Specialist is an advocate for our customer, striving to deliver superior service and to create a fantastic experience.  We want someone who is ready to take on a variety of responsibilities while simultaneously executing at a high level.  Success in this role has historically led to promotions to other roles within the organization. 

 

Location: Los Angeles, California

Schedule: Full-time

Salary: TBD based on experience

Start Date: Immediately

 

 

We are looking for someone who will demonstrate the following qualities:

 

  • Strong work ethic
  • Excellent communication and people skills
  • A flexible and versatile team player willing to go above and beyond when needed
  • Sales friendly people person
  • Strong attention to detail
  • Has the ability to take initiative to solve problems that arise and recommend processes to improve the customer experience
  • Candidate should have a BA/BS
  • Preferred: Experience with ERP and backend systems, especially order entry, inventory reconciliation an returns processing

 

Roles and Responsibilities

 

  • Primary role will be to be the johnnie-O Wingman/Wingwoman
  • Serve as the front line, on-call resource for multi-channel customer base via phone, email and in-person
  • Quickly and thoroughly solve problems for all customer transactions that do not go 100% as planned.
  • Support the Operations/Marketing/Ecommerce/Sales teams on special projects
  • Support johnnie-O events and other activities as needed

 

 

For more information and to apply to this position please email a resume and a brief paragraph about yourself and why you are excited to join johnnie-O to: [email protected]


Accounting Associate

Los Angeles, CA

POSITION SUMMARY 

We are looking for an Accounting Associate who is a high-energy, detail-oriented team player with a willingness to learn and work hard to support our accounting and finance team.  Our priority is to find a driven individual who wants to be a part of a growing lifestyle apparel brand.  This individual must be comfortable working collaboratively in a team environment, and have a passion for organization, consistency and accuracy.

Johnnie-O is a branded lifestyle apparel company, founded in Santa Monica, CA, that embodies living your best life. Its blend of Southern California lifestyle coupled with a hint of East Coast tradition and Midwest grit creates a truly distinct point of view within the lifestyle apparel industry.

The johnnie-O brand is both a personality and an experience that can be described as fun, fresh, tongue-in-cheek, accessible, active and family-oriented.  johnnie-O has experienced tremendous growth in the past few years.

JOB RESPONSIBILITIES 

  • Sales Order Review – review data and ensure all necessary details are listed on orders submitted by Sales. Communicate with Sales / Customer to obtain any pending order details
  • Assist with daily invoicing -– time sensitive due to daily goals and review of daily bookings
  • Assist with  month end and year end closing
  • Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices
  • Assist with accounts receivables process
  • Monitor customer accounts for non-payment and delayed payment
  • Makes daily collection calls
  • Researches and applies cash receipts, coding and posting of receipts, and unallocated cash
  • Performs all necessary customer account reconciliations
  • Verify the validity of account discrepancies by obtaining and investigating information from sales, operations, admin and customers
  • Monitor sales order to be shipped in ERP for credit holds
  • Request credit hold notifications to accounting manager
  • Collects revenue by reminding delinquent accounts
  • Notifying customers of insufficient payments
  • Identifying delinquent accounts and insufficient payments
  • Sends statements to and interacts with customers to resolve outstanding issues 
  • Assist with other projects as needed

QUALIFICATIONS REQUIRED:

  • 2+ years - Apparel industry experience preferred but not required
  • College degree required, college courses in accounting preferred
  • Must have strong work ethic
  • Must be well organized and a self-starter
  • Must be able to follow standard filing procedures
  • Detail oriented, professional attitude, reliable
  • Proficient in Excel and Word, Full Circle ERP experience a plus
  • Possess strong organizational and time management skills
  • Strong problem solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills
  • Thorough knowledge of applicable Sales/accounts receivable/general ledger systems and procedures, financial chart of accounts and corporate procedures
  • Ability to communicate effectively verbally and in writing
  • Ability to interact with employees and customers in a professional manner
  • Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness
  • Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately

Aside from a fun and unique working environment, johnnie-O offers a challenging career coupled with a competitive compensation and benefits package.

To apply for this exciting job opportunity, please send your resume, cover letter to - [email protected] with your resume.




Retail Sale’s Associate

 

We believe that our brand is only as happy and healthy as its customers! Therefore the sales associate plays a critical role in the success of the entire company. The perfect sales associate is an advocate for our customer, striving to deliver superior service and to create a fantastic store experience.

 

Location: Santa Monica, California

Schedule: We are currently looking for someone to work at the johnnio-O store 2 to 3 days a week. Must have weekends available.

 

We are looking for someone who will demonstrate the following qualities:

• Outstanding selling skills

•Exceptional customer service

• Strong work ethic

• Excellent communication skills

• A people person who is outgoing

• Ambitious

•Trust worthy

 

Roles and Responsibilities

•Meeting and making a connection with customers, asking questions and listening to shopper’s needs, then giving options and suggestions on meeting those needs.

•Inspiring the customer to buy, while creating a lasting positive impression of johnnie-O.

•Handling sales transactions and cash register.

•Maintaining selling floor presentations, and restocking them as needed.

•Being knowledgeable about the benefits and uses of each product.  

 

Please e-mail resumes to [email protected]

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